CA AB 578

enacted

Food delivery platforms: customer service.

California · 2025-2026 Regular Session · lower

Description

Existing law imposes various business practice restrictions on a food delivery platform, defined as an online business that acts as an intermediary between consumers and multiple food facilities to submit food and beverage orders from a consumer to a participating food facility, and to arrange for, or to complete, the delivery of the order, as prescribed. Existing law makes it unlawful for a food delivery platform to charge a customer any purchase price for food or beverage that is higher than the price posted on the food delivery platform's internet website by the food facility at the time of the order or to retain any portion of amounts designated as a tip or gratuity. This bill would also make it unlawful for a food delivery platform to maintain a payment model that uses any amount designated as tips or gratuity to offset the base pay to the person delivering the food or beverage. Existing law requires a food delivery platform to prominently disclose to the customer and to the food facility an accurate, clearly identified, and itemized cost breakdown of each transaction, including, among other information, the purchase price of the food and beverage, each fee charged to the customer, and any tip or gratuity. This bill would also require a food delivery platform to prominently disclose to the person delivering the food or beverage an accurate, clearly identified, and itemized breakdown of the pay received for a delivery, including the base pay, gratuity or tips, and any promotional bonuses. Existing law requires a food delivery platform to clearly and regularly disclose to the food facility and the customer the status of the order, including the method of delivery. This bill would require a food delivery platform to include a clear and conspicuous customer service feature that allows a customer to contact a natural person. The bill would authorize the food delivery platform to use an automated system to address customer service concerns. However, if the automated system is unable to address the customer's concerns, the bill would require the food delivery platform to ensure that the customer is able to promptly connect with the natural person in order to address the concern. The bill would further require a food delivery platform to provide a full refund to the customer if an order is not delivered or the wrong order is delivered, unless the food delivery platform determines that the customer was responsible for the nondelivery or finds evidence indicating the refund request may be fraudulent. The bill would require the food delivery platform to refund the amount of the original paid gratuity to the customer but to not take or deduct the original gratuity amount from the delivery driver. The bill would require the food delivery platform, if it is not feasible to refund the paid gratuity in the original method of payment, to provide an alternate refund method for the gratuity. The bill would also require the food delivery platform, if a customer receives an order that is only partially fulfilled, to charge the customer only for the portion of the order the customer received and to adjust any taxes, fees, or gratuities directly associated with the undelivered items. The bill would additionally require the food delivery platform to provide a mechanism that allows the customer to adjust a gratuity that was included in the order prior to its delivery and request that the amount of the refund be returned to the original method of payment.

Introduced: 2025-03-19
Status date: —
Latest action: 2025-10-06 — Chaptered by Secretary of State - Chapter 341, Statutes of 2025.
Bill type: bill
Last updated: —

Subjects

Committees

Not provided by source.

Action timeline

2025-02-12
Read first time. To print.
reading-1
2025-02-13
From printer. May be heard in committee March 15.
2025-02-24
Referred to Com. on P. & C.P.
referral-committee
2025-03-19
From committee: Amend, and do pass as amended. (Ayes 14. Noes 0.) (March 18).
amendment-introduction,amendment-passage,committee-passage
2025-03-20
Read second time and amended. Ordered returned to second reading.
amendment-passage,reading-1,reading-2
2025-03-24
Read second time. Ordered to third reading.
reading-1,reading-2,reading-3
2025-05-12
Read third time and amended. Ordered to third reading.
amendment-passage,reading-1,reading-3
2025-05-19
Read third time. Passed. Ordered to the Senate. (Ayes 63. Noes 2. Page 1584.)
passage,reading-1,reading-3
2025-05-20
In Senate. Read first time. To Com. on RLS. for assignment.
reading-1,referral-committee
2025-05-28
Referred to Coms. on JUD. and B. P. & E.D.
referral-committee
2025-06-12
From committee chair, with author's amendments: Amend, and re-refer to committee. Read second time, amended, and re-referred to Com. on JUD.
amendment-introduction,amendment-passage,committee-passage,reading-1,reading-2,referral-committee
2025-06-23
In committee: Hearing postponed by committee.
2025-07-02
From committee: Amend, and do pass as amended and re-refer to Com. on B. P. & E.D. (Ayes 11. Noes 0.) (July 1).
amendment-introduction,amendment-passage,committee-passage,referral-committee
2025-07-03
Read second time and amended. Re-referred to Com. on B. P. & E.D.
amendment-passage,reading-1,reading-2,referral-committee
2025-07-15
From committee: Amend, and do pass as amended. (Ayes 7. Noes 1.) (July 14).
amendment-introduction,amendment-passage,committee-passage
2025-07-16
Read second time and amended. Ordered to third reading.
amendment-passage,reading-1,reading-2,reading-3
2025-09-03
Read third time. Passed. Ordered to the Assembly. (Ayes 28. Noes 6. Page 2458.).
passage,reading-1,reading-3
2025-09-04
In Assembly. Concurrence in Senate amendments pending.
2025-09-04
Senate amendments concurred in. To Engrossing and Enrolling. (Ayes 66. Noes 0. Page 2931.).
amendment-passage,committee-passage,committee-passage-favorable
2025-09-11
Enrolled and presented to the Governor at 4 p.m.
executive-receipt
2025-10-06
Approved by the Governor.
executive-signature
2025-10-06
Chaptered by Secretary of State - Chapter 341, Statutes of 2025.
became-law

Versions

02/12/25 - Introduced — 2025-02-12Compare
03/20/25 - Amended Assembly — 2025-03-20Compare
05/12/25 - Amended Assembly — 2025-05-12Compare
06/12/25 - Amended Senate — 2025-06-12Compare
07/03/25 - Amended Senate — 2025-07-03Compare
07/16/25 - Amended Senate — 2025-07-16Compare
09/08/25 - Enrolled — 2025-09-08Compare
10/06/25 - Chaptered — 2025-10-06Compare
AB578Compare
(document, no version)Compare

Documents

Votes

Do pass as amended.
2025-03-18 · pass · 14-0
Member-level votes (15)
- Ward: yes
- DeMaio: yes
- Bauer-Kahan: yes
- Ortega: yes
- Petrie-Norris: yes
- Ellis: yes
- Wilson: yes
- Wicks: yes
- Bryan: yes
- Lowenthal: yes
- Irwin: yes
- Dixon: yes
- Pellerin: yes
- McKinnor: yes
- Patterson: other
AB 578 Bauer-Kahan Assembly Third Reading
2025-05-19 · pass · 63-2
Member-level votes (79)
- Solache: yes
- Zbur: yes
- Fong: yes
- Kalra: yes
- Michelle Rodriguez: yes
- Ransom: yes
- Rivas: yes
- Ramos: yes
- Lee: yes
- Muratsuchi: yes
- Pellerin: yes
- Wilson: yes
- Ortega: yes
- Schultz: yes
- Boerner: yes
- Wicks: yes
- Sharp-Collins: yes
- Haney: yes
- Gabriel: yes
- Nguyen: yes
- Pacheco: yes
- Harabedian: yes
- Wallis: yes
- Bennett: yes
- Bonta: yes
- Addis: yes
- Krell: yes
- Arambula: yes
- Ward: yes
- Mark González: yes
- Quirk-Silva: yes
- Lowenthal: yes
- Celeste Rodriguez: yes
- Ahrens: yes
- Jackson: yes
- Bauer-Kahan: yes
- Hart: yes
- Valencia: yes
- Ta: yes
- Berman: yes
- Garcia: yes
- Aguiar-Curry: yes
- Alvarez: yes
- Connolly: yes
- Gipson: yes
- Stefani: yes
- Bryan: yes
- Schiavo: yes
- Chen: yes
- Rogers: yes
- Caloza: yes
- Blanca Rubio: yes
- Ellis: yes
- McKinnor: yes
- Elhawary: yes
- Carrillo: yes
- Patel: yes
- Alanis: yes
- Calderon: yes
- Irwin: yes
- Davies: yes
- Petrie-Norris: yes
- Ávila Farías: yes
- DeMaio: no
- Macedo: no
- Sanchez: other
- Papan: other
- Dixon: other
- Patterson: other
- Castillo: other
- Hadwick: other
- Bains: other
- Gallagher: other
- Flora: other
- Soria: other
- Lackey: other
- Hoover: other
- Tangipa: other
- Jeff Gonzalez: other
Do pass as amended, but first amend, and re-refer to the Committee on [Business, Professions and Economic Development]
2025-07-01 · pass · 11-0
Member-level votes (13)
- Durazo: yes
- Wahab: yes
- Arreguín: yes
- Umberg: yes
- Stern: yes
- Weber Pierson: yes
- Caballero: yes
- Wiener: yes
- Laird: yes
- Allen: yes
- Ashby: yes
- Valladares: other
- Niello: other
Do pass as amended
2025-07-14 · pass · 7-1
Member-level votes (11)
- Weber Pierson: yes
- Ashby: yes
- Archuleta: yes
- Smallwood-Cuevas: yes
- Menjivar: yes
- Grayson: yes
- Umberg: yes
- Strickland: no
- Niello: other
- Choi: other
- Arreguín: other
3rd Reading AB578 Bauer-Kahan By Durazo
2025-09-03 · pass · 28-6
Member-level votes (40)
- Becker: yes
- Durazo: yes
- Gonzalez: yes
- Stern: yes
- Blakespear: yes
- Rubio: yes
- Hurtado: yes
- Ashby: yes
- Limón: yes
- Wiener: yes
- Allen: yes
- Padilla: yes
- McNerney: yes
- Pérez: yes
- Cortese: yes
- Smallwood-Cuevas: yes
- Menjivar: yes
- Grayson: yes
- McGuire: yes
- Cervantes: yes
- Weber Pierson: yes
- Richardson: yes
- Archuleta: yes
- Laird: yes
- Wahab: yes
- Umberg: yes
- Reyes: yes
- Caballero: yes
- Strickland: no
- Jones: no
- Alvarado-Gil: no
- Grove: no
- Seyarto: no
- Dahle: no
- Arreguín: other
- Valladares: other
- Niello: other
- Cabaldon: other
- Ochoa Bogh: other
- Choi: other
AB 578 Bauer-Kahan Concurrence in Senate Amendments
2025-09-04 · pass · 66-0
Member-level votes (79)
- Mark González: yes
- Sharp-Collins: yes
- Krell: yes
- Bennett: yes
- Berman: yes
- Michelle Rodriguez: yes
- Ward: yes
- Hart: yes
- Nguyen: yes
- Pellerin: yes
- Schultz: yes
- Calderon: yes
- Boerner: yes
- Caloza: yes
- Rivas: yes
- Harabedian: yes
- Pacheco: yes
- Dixon: yes
- Jackson: yes
- Aguiar-Curry: yes
- Ta: yes
- Lee: yes
- Ávila Farías: yes
- Blanca Rubio: yes
- Wallis: yes
- Soria: yes
- Ramos: yes
- Haney: yes
- Kalra: yes
- Fong: yes
- Patel: yes
- Ortega: yes
- Chen: yes
- Rogers: yes
- Solache: yes
- Wilson: yes
- Arambula: yes
- Quirk-Silva: yes
- Bauer-Kahan: yes
- Schiavo: yes
- Elhawary: yes
- Petrie-Norris: yes
- Garcia: yes
- Zbur: yes
- Connolly: yes
- McKinnor: yes
- Carrillo: yes
- Gipson: yes
- Lowenthal: yes
- Bonta: yes
- Papan: yes
- Irwin: yes
- Ransom: yes
- Valencia: yes
- Addis: yes
- Wicks: yes
- Alanis: yes
- Muratsuchi: yes
- Stefani: yes
- Bryan: yes
- Hoover: yes
- Jeff Gonzalez: yes
- DeMaio: yes
- Davies: yes
- Celeste Rodriguez: yes
- Gabriel: yes
- Sanchez: other
- Alvarez: other
- Gallagher: other
- Bains: other
- Hadwick: other
- Ellis: other
- Tangipa: other
- Lackey: other
- Castillo: other
- Macedo: other
- Patterson: other
- Flora: other
- Ahrens: other

Related bills

No related bills recorded for this bill.

Official source

http://leginfo.legislature.ca.gov/faces/billNavClient.xhtml?bill_id=202520260AB578

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